Course Description

This comprehensive six-week online course is designed for biomedical equipment technicians, providing essential knowledge in customer service, ethical decision-making within healthcare environments, and medical device networking. The curriculum covers foundational skills in customer service, effective communication, and techniques for handling difficult conversations, empowering participants to enhance their interactions with colleagues and patients. Participants will also gain insights into ethical principles, regulatory standards, and decision-making models, helping them navigate complex ethical dilemmas and uphold professional integrity. Finally, the course delves into IT networking essentials, exploring device integration, troubleshooting, and best practices for managing medical devices within healthcare networks.

Course Learning Objectives

Upon completion of this course, participants will be able to:

• Demonstrate core customer service skills, including identifying customer needs, maintaining a positive attitude, and communicating effectively.
• Apply advanced communication techniques, including de-escalation strategies, to handle difficult interactions.
• Recognize ethical principles and regulatory standards relevant to biomedical equipment management.
• Use ethical decision-making models to navigate dilemmas where patient safety, equipment reliability, and cost efficiency may conflict.
• Understand foundational networking concepts, hardware, and protocols for managing and troubleshooting medical device integration.
• Integrate and troubleshoot medical devices within healthcare networks, considering connectivity and security.

Desired Outcomes

Participants will leave the course with a solid foundation in three core areas: customer service, ethics, and networking. They will have practical tools and frameworks for:

• Identifying and addressing customer needs in healthcare settings
• Communicating effectively and resolving challenging interactions with professionalism
• Making ethical decisions aligned with professional standards and regulatory requirements
• Understanding and applying networking basics for effective medical device management
• Ensuring safe and secure integration and troubleshooting of networked medical devices